Refund and Return Policy

Effective Date: January 7, 2025

At LGLEETOOPIN, customer satisfaction is our priority. We strive to ensure you are happy with your purchase, but if you are not completely satisfied, our Refund and Return Policy outlines the process for returns and refunds.

Eligibility for Returns

  1. Items must be returned within 30 days of purchase.
  2. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
  3. Certain items, such as perishable goods, personalized products, or clearance items, are non-returnable unless defective.

Return Process

  1. Contact Us: Reach out to our customer service at 505-733-1824 or email info@gleetoopin.com to initiate a return.
  2. Authorization: We will provide you with a return authorization number and instructions.
  3. Shipping: You are responsible for the shipping cost of returning the item unless the product is defective or damaged upon arrival.

Refunds

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 7-10 business days and credited to your original payment method.
  3. Shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item shipped).

Exchanges

If you need to exchange an item, contact our customer service team. Exchanges are subject to product availability and must meet the same eligibility criteria as returns.

Damaged or Defective Items

  1. If your item arrives damaged or defective, contact us within 7 days of delivery.
  2. Provide photos and details of the issue for prompt resolution.
  3. We will replace the item or issue a full refund, including shipping costs, based on your preference.

Contact Information

For any questions or assistance with returns or refunds, please contact us:

We reserve the right to amend this policy at any time. Please review our website for the latest updates.